My Carrington FAQs
What do I do if I cannot locate my item?
To locate an item, you may type the item number directly into the search box or you may also search by clicking on the category that the item falls into.
How do I check my order status?
You may click the “My Account” button to bring up a list of your past orders under “Customer Orders”. This section will include the status and tracking, if available. If you are unable to locate your order under the “Customer Orders” section, you may click the “Contact Us” button to submit a trouble ticket to inquire the status of your order. Be sure to include your order number when submitting a ticket.
How long will it take to receive my order?
For items already in stock, you can expect to receive the items within seven business days, inclusive of the time needed for shipping.
For print-on-demand items, which are made to order, those items require extra time. You can expect to receive those items within 8-11 business days, inclusive of the time needed for shipping. Please keep production and shipping time in mind when ordering.
If you have not received your product(s) within the maximum amount of days specified, please submit a trouble ticket through the “Contact Us” button.
What if I want to cancel my order?
Please submit a trouble ticket through the “Contact Us” button as soon as possible to cancel your order. If a product is not inventoried (as specified by the production time noted), you must submit a trouble ticket to cancel an order within 24 hours from which the order was placed.
What if I need my shipping expedited?
All orders are shipped via FedEx standard ground method, which is in transit for 3-10 business days.If you require a shipment to be expedited, please submit a trouble ticket through the “Contact Us” button as soon as possible. We will do our best to expedite as requested,but cannot guarantee for orders with print-on-demand items.
What if I ordered and/or received the wrong item/different quantity than ordered?
Please submit a trouble ticket through the “Contact Us” button and provide your order number so that an associate may get back to you.
How do I update my information if I moved to another location or my shipping address is incorrect?
Please update your account by going to “My Account” in the top menu bar and update your shipping information accordingly prior to placing your order. It is the user’s responsibility to review and confirm the shipping address during the checkout process and all charges will be billed accordingly.
What if I need to order a greater quantity than allowed?
Please submit a trouble ticket through the “Contact Us” button for approval if you want to order more than allowed.
Can I pick up my order instead of having it shipped?
CarringtonMarketingGenie is located in Santa Ana, CA - a few miles from the Santa Ana Carrington office. If you are located in the Santa Ana office or are willing to drive to Santa Ana for pick up, please submit a request through the “Contact Us” button on your homepage. Provide your Order # with your pickup request.